wpms-sitemap.xml is not being generated - generation wheel keeps turning and file is not updated

Hi,

Thanks for contacting us here about this extension.

I am trying the free version and it appears that the xml updater is not working. I don't see the file being updated in FTP and the generation wheel keeps spinning for.. well.. hours.. any pointers?

It works well with the Free version on our test site. Please provide details about the issue you're facing,
such as screenshots, so that we can better assist you.

Cheers,

Thank you for the response. In the first screenshots you see that the wheel next to 'regerenate sitemaps' is turning and it keeps turning for eternity. The other screenshot is of the FTP folder with the last changed date some time ago, although I tried to regen the files almost on a daily basis since then. FIle permissions for the wpms-sitemap are at 775.

thanks for the support!

Hi,

Thanks for getting back to me with more information.

Please navigate to Tools > Site Health > Info tab > Click "Copy site info to clipboard" button,
paste it into a text file, and send us the file.

Cheers,

Thanks, to which email address can I send it please?

Hi,

Thanks for your response.

Please send it to our email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Cheers,

HI, i did send the file to the address on the 20th of November - any updates?

Hi,

Sorry for the late response, delays in processing support are usually extended outside the business days

i did send the file to the address on the 20th of November - any updates?

We already read your email; however, it's not enough to debug your issue. Please drop us a ticket (Menu Support > Support ticket).
Our developer in charge will take a look at that.

Cheers,