New

Retrieving deleted files / custom links

Monday, July 21, 2025

1 Replies

11 Visits

Retrieving deleted files - I have accidently deleted files that were linked to a recent email as information for customers.
Is there a way to retrieve the files? I re-upload them and edit the link to be the same as the one used on the email?

Assistance

2 days ago

#20612

Hi,

Thanks for contacting us here about this extension.

I understand how frustrating this situation must be. Unfortunately, we don't currently offer file recovery functionality, and once files are deleted, they cannot be restored.
Additionally, it's not possible to edit links to match the original URLs from your email.

We've documented this feedback and are considering file recovery options for future updates.
In the meantime, you'll need to re-upload the files, which will generate new links that you can share with your customers.

Cheers,

Page :
1

There are no replies made for this post yet.